Skip to main content

    96 Ideas

    leadwestNew Participant

    Collaboration portal (Function portal enhancement)Open

    I aim to enhance the functionality of our function portal to facilitate easier network visibility for internal teams and vendors without compromising security or causing frustration during troubleshooting sessions.Our goal is to extend access to our function portal to internal ESS/SOC teams and federal staff, allowing them to observe our network without the need for account creation or modification privileges.During vendor calls, our organizational screen-sharing policies prevent us from granting control, resulting in inefficiencies and frustration. To streamline troubleshooting, I propose enabling vendor support teams to access a shared collaborative space within the portal. They would open affected site map or a custom map of just the chosen devices then vendor users could then:-Bring up a popup “console” to run Commands on the devices.-Execute show commands through netbrain- just how we do with the runbooks on our maps.-Execute diagnostic or live updating commands- Some commands periodically update live- would be nice for that to display on the screen.-Shared notepad that individuals can place notes on. We would also be able to log the actions of the vendor support. We could capture commands and logs in chronological order, identifying useful operational processes for specific issues. This data could then be transformed into a digital assistant or qapp to expedite troubleshooting.With this type of access- we would need heavier security:Example: Rather than a static passcode or user account. Make PKI,OTP, MFA, etc. available for authentication to the portal.Example: Adjustable data obfuscation for different levels of collaborators.Example: dropping the authentication settings and hashes out of the configuration,Example: No copy/paste