NetBrain's Webhook API follow-up action currently supports opening a ServiceNow Incident from a Network Intent diagnosis, but it does not support opening a ServiceNow Change Request through the same mechanism, nor does it provide a way to link that Change Request to a Change Management task within NetBrain. This enhancement would extend the Webhook API follow-up action to support Change Request creation in ServiceNow and would allow the resulting Change Request to be linked to a corresponding CM task or runbook in NetBrain. Customers would benefit from an automated workflow in which a diagnosis-triggered change process is initiated and tracked consistently across both platforms, reducing manual coordination between diagnosis and change management activities.
Open
Webhook Support for Creating ServiceNow Change Requests from Network Intent Diagnosis
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