NetBrain's ServiceNow App integration currently depends on UI Macro, a mechanism that ServiceNow Agent Workspace, the newer front-end interface for incident management, does not support. This enhancement would rebuild or extend the ServiceNow App integration so that its functionality operates correctly within Agent Workspace. Customers migrating to Agent Workspace would benefit from uninterrupted access to NetBrain diagnostic and troubleshooting capabilities directly within their incident management workflow.
On the Roadmap
ServiceNow Agent Workspace Support for NetBrain Integration
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