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Role or Resolver-Group Based Visibility Control for NetBrain Tab in ServiceNow

Related products:Integration
  • September 18, 2026
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The NetBrain Automation tab in ServiceNow is currently visible to all users regardless of role or group membership, with no mechanism to restrict access based on resolver group or user role. This enhancement would allow administrators to configure visibility rules so that the tab is hidden from users who are not members of a specified role or resolver group. Customers with tiered support structures would benefit from a cleaner ServiceNow interface that limits access to authorized personnel, reducing confusion and unauthorized interaction with automation data.