Prompt and Auto-Link Change Runbooks to Originating ServiceNow Change or Incident

NetBrain currently provides no way to associate a Change Runbook with the ServiceNow change or incident that originated it. Users must manually track and cross-link the two records, since the Change Management module does not prompt for or store a reference to the source ticket at creation time. This enhancement would prompt users, when creating a Change Runbook, to confirm or select the originating ServiceNow change or incident, and would maintain an automatic link back to that ticket throughout the runbook lifecycle. Customers using ServiceNow alongside NetBrain Change Management would benefit from reduced manual cross-linking effort and improved traceability between the two systems.