Priority-Based Breakdown in AI Ticket Analysis

AI Ticket Analysis currently evaluates ticket volume based on frequency alone, without accounting for ticket priority. As a result, high-frequency but low-impact issues are treated the same as rare but high-priority incidents, obscuring the true business impact of recurring problems. This enhancement would add a priority-based breakdown to ticket analysis, categorizing results into high-frequency tickets and high-impact tickets based on priority level. Customers would benefit from more actionable insights that support better decision-making and automation planning by distinguishing between frequent low-impact issues and rare high-impact incidents.