Offline Script-Based Alternative for Ticket Analysis Without AI

AI Ticket Analysis currently requires AI to be enabled in order to derive insights from tickets, leaving no alternative path for customers who do not have AI enabled in their environment. This enhancement would introduce an offline, script-based alternative for ticket analysis, along with clearer enablement guidance, so customers can still perform ticket analysis and derive insights without relying on AI. Customers operating in environments where AI cannot be enabled would gain continued access to ticket analysis capability and value from the feature.