Skip to main content
Open

Manual option selection for chatbot IF condition next steps

Related products:Automation
  • August 7, 2026
  • 0 replies
  • 3 views

Forum|alt.badge.img+3

Today, the chatbot IF condition can only direct next steps based on the results returned by a previous intent, with no option to define the branching manually. This enhancement would add a manual selection option to the IF condition dropdown, allowing a user to choose a specific value to drive the next step rather than relying solely on intent output. Providing this manual option would give automation designers greater flexibility when building conditional chatbot flows, particularly in cases where the desired branching logic does not depend on intent results.