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License-Based Visibility Control for ServiceNow Diagnosis Features

  • August 6, 2026
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NetBrain currently displays the auto-diagnosis, Select Diagnosis, and Network Map features within the ServiceNow integration regardless of whether a customer holds a Problem Analysis license. Customers without this license have no option to hide these features from their ServiceNow interface, resulting in visible options that are not accessible to their entitlement. This enhancement would allow the ServiceNow integration to check license entitlement and conditionally hide auto-diagnosis, Select Diagnosis, and Network Map when the Problem Analysis license is not present. Customers would benefit from a cleaner interface that reflects only the features included in their licensed capabilities, reducing confusion and support inquiries related to inaccessible options.