Independent Self-Service Activation and Filtering for Triggered Diagnosis

Self-Service activation for triggers is currently limited to triggers that are directly associated with an Incident Type, so triggers configured outside that association cannot be enabled for Self-Service use through the Incident or Incident Portal. In addition, all Self-Service enabled triggers appear within an incident without any filtering, regardless of whether they apply to devices present on the incident map. This enhancement proposes adding a separate control within the Triggered Diagnosis Center that allows Self-Service to be activated for NI or NIC triggers independent of their Incident Type association. It also proposes a filtering mechanism so that only Self-Service triggers applicable to the devices on the incident map are displayed. Together, these changes would improve usability by broadening where Self-Service can be applied and by reducing irrelevant trigger clutter within an incident.