NetBrain currently does not provide clear guidance on which fields should be selected when configuring data export to certain ITSM tools, such as Jira, leaving customers uncertain about proper field mapping. This is inconsistent with tools like ServiceNow, where documentation on field selection is already available. This enhancement proposes extending field selection documentation and in-product guidance to cover each supported ITSM tool individually, clarifying that field requirements are specific to each integration. Customers configuring ITSM exports would benefit from reduced setup confusion and fewer support inquiries during integration configuration.
Login to the community
No account yet? Create an account
Sign in with SSO
Login via NetBrain Universityor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
