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Display Follow-up QApp Results in ServiceNow Diagnosis Summary

Related products:Automation
  • August 8, 2026
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When a Network Intent with a follow-up QApp is triggered from ServiceNow, only the Network Intent diagnosis messages appear in the ServiceNow summary; results generated by the follow-up QApp, such as CSV reports, alert messages, diagnosis messages, or device notes, are not surfaced there, requiring users to open NetBrain separately to view them. This enhancement would extend the ServiceNow diagnosis summary to include follow-up QApp results directly, or at minimum indicate that additional QApp output exists and prompt the user to view it in NetBrain. Providing this visibility would give ServiceNow users more complete diagnostic context without needing to switch tools, improving incident triage efficiency.