AI Ticket Analysis currently does not support direct export of ITSM ticket data to CSV format; only PDF export is available, requiring users to rely on XML or API-based JSON responses and manual conversion to obtain CSV output. This enhancement would add a native CSV export option for AI Ticket Analysis results, allowing ticket data to be extracted directly in a structured, spreadsheet-ready format. Customers would benefit from faster reporting and easier downstream data processing without needing manual conversion steps.
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