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Configurable Selection of Intent Results Posted to ServiceNow Incidents

Related products:OthersAutomation
  • September 18, 2026
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When posting Network Intent results to a ServiceNow incident, the selection of which status codes get included is currently hardcoded to either all alert-level results or only the first success result, with no configuration option available. This enhancement would allow users to configure which Intent results are posted, such as selecting specific status codes or device-level results, rather than being limited to the two fixed options. Customers would gain the ability to tailor incident updates to the level of detail relevant to their support workflows, improving the usefulness and relevance of information surfaced in ServiceNow.