Configurable Filtering for ServiceNow Incidents Auto-Triggered to AI Deep Diagnosis

NetBrain's ServiceNow integration, when AI TAF is enabled, currently sends every incoming incident to Deep Diagnosis by default whenever no specific manual trigger definition exists, without any filtering based on incident content. This means incident data, including descriptions that may contain sensitive or personal information, can be forwarded for AI processing without customer control. This enhancement would introduce configurable filtering or an opt-in mechanism that lets customers define which incidents are eligible for automatic Deep Diagnosis processing, allowing exclusion of incidents likely to contain sensitive data. Customers in regulated industries, such as healthcare or human resources, would benefit from reduced risk of inadvertently transmitting sensitive information to third-party AI services, supporting their data privacy and compliance requirements.