NetBrain currently displays its tab on every ServiceNow incident once the integration is enabled, regardless of whether NetBrain has performed any automation or added diagnostic value to that incident. This enhancement would introduce logic to show the NetBrain tab only on incidents where NetBrain has executed automation or contributed relevant data. Limiting tab visibility to value-added incidents would reduce clutter for ServiceNow users and help teams quickly identify which incidents received NetBrain analysis.
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Conditional Display of NetBrain Tab in ServiceNow Based on Automation Value
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