Automatic ServiceNow Ticket Creation for Benchmark Backup Failures

NetBrain currently has no automated way to convert a benchmark task failure, such as a device or CI failing to back up configuration, NDP table, route table, ARP table, MAC table, STP table, device info, or interface info, into a trackable remediation action; support staff must manually review benchmark alert emails and create tickets themselves. This enhancement would extend the existing ServiceNow alert integration so that a benchmark run reporting a device backup failure automatically generates a ServiceNow ticket for remediation, leveraging the existing OAuth-based connection and alert plugin. Customers relying on ServiceNow for operational workflows would benefit from faster identification and tracking of backup failures, reducing manual monitoring effort and improving remediation turnaround time.