Automated Import of ITSM Tickets for AI Ticket Analysis

AI Ticket Analysis currently requires users to manually gather and upload tickets for each customer account before analysis can be performed. This process becomes highly time-consuming for organizations managing many customer accounts on a single platform, as each account must be processed individually. This enhancement would introduce functionality to automate or schedule ticket imports directly from ITSM systems into AI Ticket Analysis, removing the need for manual gathering and uploading. Customers operating multi-tenant or managed service environments would benefit from continuous, streamlined ticket analysis across large numbers of accounts without repetitive manual effort.