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Audit Logging for Incident Portal Access and Authentication

Related products:Integration
  • August 7, 2026
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NetBrain's audit log currently provides limited information about incident portal usage, making it difficult for administrators to determine which user accessed a given incident, or which tenant and domain an incident belongs to when accessed through the portal URL, whether authentication is performed via user account or access code. This enhancement would expand audit logging, or provide a query capability, to capture incident portal access details including the authenticated user (when applicable), the access code used (when applicable), and the associated tenant and domain for each incident accessed. Administrators would benefit from improved visibility into portal-based incident access, supporting security review and compliance reporting across tenants and domains.