API Support for Attaching Runbook Documents to ServiceNow Tickets

NetBrain currently does not provide a way to update a ServiceNow ticket via API and attach the corresponding NetBrain troubleshooting runbook document to that ticket. This enhancement would extend the ServiceNow API integration to allow the generated runbook document to be attached directly to the associated ticket during an automated update. Customers using ServiceNow for incident and change management would benefit from having troubleshooting context and supporting documentation available directly within the ticket, reducing manual effort and improving cross-tool visibility during incident resolution.