API-Based Device Access for Deep Diagnosis Troubleshooting

Deep Diagnosis troubleshooting workflows currently rely solely on CLI-based access to devices, which limits diagnostic accuracy for environments where devices are reachable only through API, such as cloud-hosted infrastructure, SD-WAN appliances, and next-generation firewalls. This enhancement would extend the Deep Diagnosis agent to leverage API access alongside CLI during troubleshooting, allowing it to gather complete and conclusive data regardless of the access method available for a given device. Customers with significant cloud-hosted or API-only device populations would benefit from more reliable and conclusive diagnostic results, reducing the need for manual investigation outside the platform.