Before opening a support case, it looks like you may have a timeout issue when trying to access the device from your Windows Front Server (or Application Server if you have a NetBrain deployment that’s two virtual machines).  Some devices may take a bit longer to connect to and log in.  It may not be noticeable when using PuTTy.

Try these steps out first.  If it still doesn’t work, feel free to open a support case at our NetBrain Customer Success Center.

Let me know how it goes!

-Jeff

1. Using Microsoft Remote Desktop (or equivalent), connect to the Windows Front Server with an account that has Administrator permissions.
2. Using Windows Explorer, navigate to the NetBrain Front Server service conf directory

              C:\Program Files\NetBrain\Front Server\conf

NetBrain Tip: If the NetBrain Front Server service has been installed in a different directory, the path where the file lives may be different.  The directory where the fix_livesetting.ini file is found can be determined using Windows search.

3. Using Notepad++ (or equivalent), open the fix_livesetting.ini for editing.
4. Locate the value SSHConnectTimeout and increase value to something like 600.
5. Save and close the fix_livesetting.ini file
6. Using Windows Services console (services.msc), restart the NetBrain Front Server Service ​​​​​.​
7. Disconnect from the Windows Front Server.
8. Repeat steps 1-7 for each Windows Front Server in your deployment.
9. Log into the NetBrain End User Interface and attempt device rediscovery.