Question

Netbrain data-server in disconnected state

  • 10 June 2024
  • 2 replies
  • 18 views

Hi everyone,

A couple of days ago suddenly in Service Monitor the data server is showing as offline and all services stopped. The thing is that actually the data service is on and responsive, and service monitor agent is running as well as all of the services.

An even stranger thing is that when I restart the FS the data server appears as Connected with all the services running, but after a couple of seconds it goes back to Disconnected.

Any ideas on this? Our Netbrin version is 10.1.15.10 in case is needed.


2 replies

Userlevel 2
Badge +1

Hi @LucyCR,

From the description, it may need a TS meeting to dig into it. Could you submit a ticket via Netbrain Portal or   send an email to Support@netbraintech.com for help?

Thanks,

Gerry

Hi @Gerry.zhang,

An agent contacted me days ago and the issue is now fixed. It was related to server´s date and time zone being wrong.

Thanks for your reply.

 

Lucy

Reply


Community |  Ideas

Facebook |  Instagram |  Youtube |  Twitter |  LinkedIn
Privacy & Security Statement  |  Terms & Conditions |  Impressum  |  UK Modern Slavery Statement