Hi @Carsten.Schmidt ,

Yes, please refer to the following link for the Security Notification. We are testing the permanent fix and will release the solution shortly.

NBSA-2021-10-002: Official fix for log4j2 Critical Vulnerability (CVE-2021-44228)

Note: We already applied the above CVE-2021-44228 fix to your environment.

Hi Gerry

Is access to the “NBSA” link restricted?

It takes me to a community.netbraintech.com login prompt which doesn’t accept my Exchange credentials or my Uni logon credentials.

Kind regards

Declan

Hi @declanw 

the link points to the helpdesk portal where you can open tickets. Unfortunately helpdesk, university and community do not use the same user database, so it seems.

@declanw 

I created a NetBrain Customer Portal account for you.  In the next few hours you will be receiving an email from portal@netbraintech.com titled “Your activation email: Welcome to NetBrain Technologies Inc. Portal!”, if you do not see this email check your spam/junk folder.  Please take the time to activate your NetBrain Customer Success Center account.  Your account access will expire within 72 hours and require manual re-activation by NetBrain if not activated. 

While in the NetBrain Customer Portal, make sure that you click the Subscribe button to receive notifications any time a new Security Alert is made available to our customers.

Thanks,

Gerry

@Gerry.zhang I would also like access to the NetBrain Customer Portal to access the patch for log4j as well.

Thanks in advance!

@manny.martinez 

I created a NetBrain Customer Portal account for you.  In the next few hours you will be receiving an email from portal@netbraintech.com titled “Your activation email: Welcome to NetBrain Technologies Inc. Portal!”, if you do not see this email check your spam/junk folder.  Please take the time to activate your NetBrain Customer Success Center account.  Your account access will expire within 72 hours and require manual re-activation by NetBrain if not activated. 

While in the NetBrain Customer Portal, make sure that you click the Subscribe button to receive notifications any time a new Security Alert is made available to our customers.

Thanks,

Gerry

@Gerry.zhang My apologies, the email link expired.  Can you please resend the link and reactivate my account?

Thanks!

@manny.martinez  Will send you an email, thanks.

Hello Manny!   

I would also like access to the NetBrain Customer Portal to access the patch for log4j as well.

Thanks,

Dan

@Danfitch  Could you send an email to support@netbraintech.com with your license ID?  We got serveral accounts belonging to your email domain.  To create the portal, we need to assosiate the email address with correct account.

Thanks,

Gerry

Hello 

I would also like access to the NetBrain Customer Portal to access the patch for log4j as well.

Thanks,

Jen

@garciajen 

Hi Jen,

We sent the activation email to you, please let us know if it works.

Thanks,

Gerry