We recently chatted with Daniel Umukoro from General Datatech (GDT) about what customers are dealing with most right now, and his answer was immediate: “Most of our customers want things fixed.”
That’s the heart of it. Every organization wants fewer issues — and when problems do happen, they want them solved fast. “As a matter of fact, they don’t want issues in the first place,” Daniel said with a laugh. “But if there are issues, they want them fixed ASAP.”
He explained that the biggest challenge isn’t just about identifying what’s broken; it’s about how long it takes to get things working again. “The biggest challenge that customers have is what we call MTTR — the amount of time it takes to resolve issues,” he said.
That’s where NetBrain plays a major role. GDT uses NetBrain to help customers shrink that window from problem to solution. “When you use NetBrain to help reduce the amount of time they spend fixing problems, it’s very key for many of our customers,” Daniel added.
Instead of teams scrambling between different tools or trying to piece together old documentation, NetBrain gives them a live view of what’s happening in the network. It helps them jump straight into resolution instead of spending precious time figuring out where to start.
It’s a simple concept with a big payoff: faster fixes, fewer disruptions, and more confidence that the network is always under control.
How are you and your teams cutting down the time it takes to resolve network issues? Drop your thoughts in the comments — other members might be working through the same thing.