UUID file is missing on this Linux instance after migrating the NetBrain DB Server from old Cluster to new.

  • 31 May 2022
  • 1 reply

This is a transcript of the outcome of a Tech Support call with NetBrain and I:


I just want to specify that it is the file in /sys/class/dmi/id/product_uuid that is missing and it is the system uuid that is missing not a filesystem uuid…!!

Has anyone ever come across this before after migrating their DB Server and are then forced to reactivate the licence…!?


My colleague and I have thought about the following: CHMOD 777 the full PATH and then create a new ‘product_uuid’ file with the legit licensed key and as the issue we face at the moment is that the if you try to amend inside that directory using ‘ROOT Credentials’ you receive the following error = ‘Operation is prohibited

1 reply

Hello Mark, per our test and discussion, this issue is related to your broken Linux environment. Upgrading the Hyper-V Manager from V2 to V8 can help to fix the UUID issue on your end. Once the environment is good, Netbrain can work well.


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