I just tried to discover a new device in my NetBrain system and I’m getting an error that looks like NetBrain can’t connect to the device with a timeout error. I’ve confirmed my NetBrain Windows 2012 R2 box can ping it and I can log in with PuTTy, but I just don’t get it. Should I open a support case?
Best answer by Jeff.Notaro
Before opening a support case, it looks like you may have a timeout issue when trying to access the device from your Windows Front Server (or Application Server if you have a NetBrain deployment that’s two virtual machines). Some devices may take a bit longer to connect to and log in. It may not be noticeable when using PuTTy.
Try these steps out first. If it still doesn’t work, feel free to open a support case at our NetBrain Customer Success Center.
Let me know how it goes!
- Using Microsoft Remote Desktop (or equivalent), connect to the Windows Front Server with an account that has Administrator permissions.
- Using Windows Explorer, navigate to the NetBrain Front Server service conf directory
C:\Program Files\NetBrain\Front Server\conf
NetBrain Tip: If the NetBrain Front Server service has been installed in a different directory, the path where the file lives may be different. The directory where the fix_livesetting.ini file is found can be determined using Windows search.
- Using Notepad++ (or equivalent), open the fix_livesetting.ini for editing.
- Locate the value SSHConnectTimeout and increase value to something like 600.
- Save and close the fix_livesetting.ini file
- Using Windows Services console (services.msc), restart the NetBrain Front Server Service .
- Disconnect from the Windows Front Server.
- Repeat steps 1-7 for each Windows Front Server in your deployment.
- Log into the NetBrain End User Interface and attempt device rediscovery.