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During device discovery, we are getting error “Failed to login, error code: 301; error description: Timeout.”

We can ssh and login to devices from front server.

Hi ​@harishchandras 

where are you seeing the timeout error, in the benchmark? Can you please test with the Tune option in Shared Device Settings?

Or it may be a true timeout that NB experiences but not CLI SSH test. Please experiment with timeout settings in Advanced Device Settings.

 

regards
Carsten


Hi ​@harishchandras ,

You can adjust CLI Connection Timeout value from 10 to 60 secs for a try. If you are still experiencing 301 error code, this issue could be network issue. you can use Wireshark tool to capture TCP packet for further analysis.

Packet Flow Summary

  1. Client → Server: TCP handshake, version exchange, authentication.
  2. Server → Client: Public key, authentication request.
  3. Client → Server: Authentication response, encrypted command.
  4. Server → Client: Encrypted command output.
  5. Client/Server → Disconnect: Session termination.

 


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